Help Center.
Quick answers to the questions parents and grandparents ask us most. If you don't see what you need, send us a note and we'll get back inside one business day.
How does the AI list upload work?
Upload a photo or PDF of your child's school supply list on the upload page. Our AI reads your list, matches items to our catalog, and builds a ready-to-buy cart in seconds. You review, adjust quantities, swap brands, and check out. Most lists take under a minute.
What if a list item isn't in your catalog?
We flag any item we couldn't match. You can skip it, swap in a similar product from our catalog, or contact us and we'll source it.
Can I save my cart and come back later?
Yes. Your cart lives in your browser, so you can close the tab and pick up where you left off as long as you return on the same device and browser.
What is a grade-level kit?
A grade-level kit is a curated bundle of supplies that covers the typical school list for that grade, from Kindergarten through High School. Every kit includes the basics most teachers ask for plus the extras that make the year smoother.
Why are kits cheaper?
Kits ship at a 10% discount versus buying each item individually. You also save the time of cross-checking your list against the catalog.
Can I customize a kit?
Add the kit to your cart, then add or remove individual products from the cart before checkout. The kit discount stays on the base bundle.
How do subscriptions work?
Pick any kit or product, toggle Subscribe & Save, and choose how often you want it delivered: monthly, every 2 months, every 3 months, or every 6 months. Every recurring shipment is 10% off.
Can I cancel or change my subscription?
Any time. Use the customer portal link we email you after your first order to skip a shipment, change the interval, update your address, or cancel. No phone tree, no friction.
When am I billed?
You're billed on the date of each recurring shipment. We email a receipt every time and notify you 3 days before the next charge.
Can I send supplies to my grandchild?
Yes. On the gift page, choose a kit, write a personal note, and ship directly to your grandchild's address. We include your note on a printed card tucked into the box.
Will the price show up on the package?
No. We never include a receipt or pricing inside gift orders. The packing slip shows only the items and the personal note.
Can I gift a subscription?
Subscriptions are billed to the buyer, so you can absolutely set one up and have it delivered to your grandchild's address every month or every quarter. You manage the billing; they get the supplies.
What does shipping cost?
Shipping is calculated at checkout based on your order. Full details on the shipping page.
How long does delivery take?
Delivery time depends on your location. You'll get a tracking email as soon as your box ships, so you can follow it right to your door.
Do you ship internationally?
Not yet. We ship to all 50 US states. International shipping is on the roadmap.
What is your return policy?
Unopened items in their original packaging can be returned within 30 days for a full refund. Opened or used supplies are not returnable for hygiene reasons. See the returns page for the full policy.
My package arrived damaged. What do I do?
Send us a photo of the damage within 14 days of delivery and we'll replace the items at no charge.
Is my payment information secure?
Yes. Every payment runs through Stripe and we never see or store your card data. Our site uses HTTPS with strict security headers (HSTS, CSP, X-Frame-Options) end-to-end.
What payment methods do you accept?
All major credit and debit cards (Visa, Mastercard, AmEx, Discover), Apple Pay, and Google Pay through Stripe Checkout.
How do you use my data?
We use your name, address, and email to fulfill your order and send shipment updates. We don't sell your data and we don't share it with anyone outside our shipping carrier and Stripe. See our privacy notice for the full list.